Privacy Policy

Premium TicketHub
Privacy Policy

Effective Date: August 1, 2009

Introduction and Scope In this Privacy Policy, we, Thalia Ventures Inc. (dba Premium TicketHub), describe how we use personally identifiable information about you that we collect through our website at, and through our telephone and e-mail customer support. Our website and related services are provided from within the United States, and data collected from you via our website or via telephone or e-mail will be stored and processed in the United States. This Privacy Policy does not apply to any other data, including, without limitation, data that we collect offline about our customers, data about our employees or data that others collect via websites and online services that are linked to our website (e.g., PayPal), and which may store and process your data in the United States or other countries.

About Children
This website is only for individuals above the legal age of majority in the jurisdiction in which they reside. In particular, it is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via this website from visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.

Types of Data We Collect; Collection Methods; Combination of Data
Through the website, we receive data that you actively submit and data that we track passively.

Actively Submitted Data:
You actively send information to us if and when you buy tickets, sign up for our e-mail list, submit an event inquiry form, respond to correspondence from us, or otherwise contact us. Depending on your choices, you may send us personally identifiable information such as your email address, name, delivery address, phone number, country of residence, and travel itinerary.

Passively Tracked Data:
When you visit the website, we may also track information about how our website is used by you through "cookie" technology. Cookies are pieces of information that a web site transfers to your computer's hard disk for record-keeping purposes. Cookies may save your passwords, purchases and preferences while you are using our website. The use of cookies is common on major websites and most web browsers are set to accept cookies. You may set your browser to refuse cookies but this may mean that you will not be able to take full advantage of the features available on our website. In addition to our own use of cookies, we also use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies and other methods to help us study usage patterns on our website, and may collect, among other things, your IP address, browser and operating system. Google collects, processes and transfers information in accordance with its own privacy policy, which is available at

Unless you also actively submit personal information such as your name or address, passively tracked data does not typically allow us to identify you personally (even though it can theoretically be done, we do not have the means or an interest to find out who you are unless you identify yourself voluntarily through an active submission of data). However, to the extent permitted by applicable law, we reserve the right to combine passively tracked data with personal data that you actively submit.

Purposes of Data Collection
We collect information from you so that we can manage and administer the services we provide to you; mail and charge you for the tickets you order; respond to your questions; solve any technical support problems; communicate with you about any modifications, upgrades or enhancements to our services; determine what sorts of services are likely to be most useful for you and to further develop our understanding of customers' needs; ensure your compliance with our Terms of Use; and carry out a statistical analysis of the use of our service.

Disclosure of Data
We keep your personally identifiable information confidential and we disclose it only as follows:

  • We may share data with affiliated companies.
  • Our employees and independent contractors have access to some of our data, including your personally identifiable information, for the purpose of helping us run our business. They access and use data subject to our instructions, on a "need to know" basis and under confidentiality and security obligations.
  • We may pass some or all of the information you provide to us on to our third-party ticket suppliers in order to fulfill your ticket orders.
  • We may share your information with trusted third-party service providers and other business partners, which we engage and obligate to process your data on our behalf or on behalf of joint purposes, e.g., in support of delivering information, products or services to you.
  • We may also share your personally identifiable information to respond to law enforcement requests, court orders or other legal process or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud, physical threats to you or others or as otherwise required by any applicable law or regulation.
  • We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business.
  • We freely use and disclose data in anonymous form.
  • Before we disclose your personally identifiable data for other reasons, we will first obtain your consent, for example via email, click-through, an online opportunity to opt-out or otherwise.

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, messages sent to or from this website may not be secure.

Access to information
If you would like to know what personal information we hold about you or if you would like to correct any of the information that we hold, please contact us.

Opt-Out, Communication Preferences
You may modify your communication preferences and/or opt-out from specific communications at any time. To adjust your preferences please contact us.

Payment Processing
We use PayPal to process your payments for ticket purchases. This Privacy Policy does not apply to data collection, processing or transfer by Pay Pal. PayPal's privacy policy is located at

Changes to This Privacy Policy
This Privacy Policy is effective August 1, 2009. We reserve the right to amend it from time to time and if we change it materially, we will post a revised version on this website. Please check back periodically, and especially before you provide any personally identifiable information to us.

Terms of Use
Note also that your use of our website is subject to our Terms of Use, which contain disclaimers, limitations of liability, a choice of California law, and consent to the jurisdiction of state and federal courts in California.

Contact Us
Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this Privacy Policy. You may send us an e-mail at or write to us at Premium TicketHub, 548 Market Street #34770, San Francisco, CA 94104.